The soft skills is related to various subjects, like Customer Service, Telephone etiquette, Building your resume, Interview handling skills etc.
Customer service
so many things comes under customers service ex.. establishing and building a rapport, teamwork, professionalism and integrity.
Friendly greeting, being pro-active, assertion versus aggression, effective listening, empathy or sympathy,
b. Telephone skills
Problems encountered while using a telephone, basic telephone rules, answering machines, milestones of a telephone call, bridging phrases, vocabulary to avoid,
vocabulary to demonstrate awareness, vocabulary to transfer calls, positive attitude, twelve golden rules arid common customer service errors.
c. Building your resume.
Tips for writing a winning resume
d. Interview handling skills
Tips on the interview process, exercise, do's and don'ts, the communication test, guidelines for answering interview questions and sample interview test.
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